SUPPORT
 
 
 

 

Still need help?

If you are still experiencing issues with SMS4Act!, please let us know and we will be able to assist.

If you have any questions regarding your SMS account, please contact MessageMedia support in your region.

Australia 1800 155 228 | New Zealand 0800 686 964 | USA 866-751-8337 | UK 0808 234 4874

 

If you required support for SMS4Act! software, please read the following resolves as in most cases your will find your answer here.

 

Download the latest version

The first step in troubleshooting is to check that you have the latest build of SMS4Act! installed.

In Act!, go to Tools > SMS4Act! > Preferences, select the Help tab and take note of the build number of SMS4Act!. Now check the latest build available by clicking here. If this is build number is higher that the build that you have installed, download the SMS4Act! software applicable to the version of Act! that you are using. To find out what version of Act! you are running, from the Act! menu, go to Help  > About Act!.

Send Message Failure

If sending a message fails, ensure that your Act! ‘My Record’ and all recipients have a valid mobile number, phone number and the Country field set correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

User Account Control 

You are attempting to install, uninstall, update, or perform certain functions in ACT! that require access to needed files or folders. If you are receiving an error or warning when installing SMS4Act! it is due to User Account Control (UAC), an added account security feature in Windows 7 and Windows Server 2008. Windows will not allow Act! access to the system files, even though you are logged in as Windows administrator. To bypass this and allow Act! to access the needed files, you must temporarily lower the settings for or disable UAC. See How to Change or Disable User Account Control (UAC) in Windows® 7 & Windows Server® 2008

 

Anti-Virus Software/Firewall
In some cases your anti-virus software or firewall may prevent SMS4Act! from installing/functioning.  To check if this is the cause, temporarily disable any anti-virus and/or firewall/security software. If this solves the issue, you may need to configure the anti-virus and/or firewall/security software to allow traffic to *m4u*, which is the MessageMedia (SMS provider) server. See your Anti-Virus Help for instructions on how to disable the security.

 

Font Issues

We have only ever seen the problem where the text would appear scrambled as per the below example. This would indicate that the Sans Serif Font on your PC is corrupt. To resolve, you need to replace the font file. Simply copy the font from another PC and pasting into your fonts on your PC. See How to install or remove a font in Windows

 

 

Error Processing Replies

Error Message: "The request is either not well-formed or is not valid against the relevant schema."

 

  1. Check that you have the latest build of SMS4Act!. In Act!, go to Tools > SMS4Act! > Preferences and select the Help tab and take note of the build number. On the SMS4Act! website, check the latest build number. If this is higher that the build that you have installed, download the SMS4Act! software applicable to the version of Act! that you are using.

  2. Another cause of this error can be that the file that handles the processing of replies has become overloaded.

  3. To recreate this file, go to the Windows Run command and type in %appdata% and press Enter.

  4. Navigate to the ActToday\SMS4ACT! folder

  5. Delete the file ActToday.SMS4ACT!.UnprocessedReplies.TXT. SMS4Act! will recreate this file when required.

Error Message: "The request is was aborted: The operation has timed out."

If you do not have access to an Internet connection, you may see this error message. This is caused by the Automatically check for replies option being selected. This option should only be selected on PCs with an active internet connection. In a Network environment Automatically check for replies should only be enabled on the server OR one workstation.

  1. To deselect this function in Act!, select Tools > SMS4Act! > Preferences 

  2. On the Account Settings, deselect the Automatically check for replies option and then click OK.

 

 

Note: You can run a manual Check for replies from the SMS4Act! Toolbar icon or the menu above at any time (providing you have an internet connection).

 

SMS4Act! Font Issue
Erroor sending SMS

Sorry you are having trouble with SMS4Act!. We will be in touch shortly to hel pyou resolve your issue.